Shipping policy

Shipping Policy

Last Updated: October 2026

At Granddials, we aim to process and deliver your order as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–2 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive the available tracking information through your provided contact details.

2. Delivery Time

We currently deliver orders across Pakistan.

Estimated delivery time is:

3–5 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offers are subject to the terms specified in the relevant promotion.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

For COD orders, payment must be made to the courier at the time of delivery.

Customers are responsible for providing an accurate phone number and complete delivery address.

5. Incorrect Address

Please carefully check your shipping information before placing your order.

Granddials is not responsible for delivery problems caused by an incorrect, incomplete, or inaccurate address provided by the customer.

Additional delivery charges may apply if an order needs to be re-shipped because of incorrect information.

6. Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays may occasionally occur.

If your order is significantly delayed or appears to be lost, please contact Granddials Customer Support so we can investigate the shipment with the courier.

7. Damaged Packages

If your package appears damaged at the time of delivery, please take clear photos or video of the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

8. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our Return & Refund Policy.

9. Contact Us

For questions regarding shipping or delivery, please contact Granddials Customer Support through the contact information provided on our website.