Refund policy

Return & Refund Policy

Last Updated: October 2026

At Granddials, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or incomplete product, we are here to help.

1. Return Window

You may request a return or exchange within 7 days of receiving your order, provided the product qualifies under this policy.

The product must:

  • Be in its original condition.
  • Include the original packaging, tags, accessories, and warranty card, if applicable.
  • Not show signs of misuse, intentional damage, or unauthorized modification.
  • Be accompanied by your original order details.

2. Damaged or Defective Products

If your watch or wallet arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide clear photos or a video showing the issue. Our team will review your claim and, if approved, arrange a replacement or refund as applicable.

3. Wrong or Missing Item

If you receive the wrong product, wrong color/model, or an item is missing from your order, please contact us within 48 hours of delivery.

After verification, Granddials will arrange a replacement or refund as applicable.

4. Non-Returnable Products

Returns will not be accepted for:

  • Products damaged through misuse or improper handling.
  • Products that have been altered, repaired, or modified by the customer or a third party.
  • Products returned without their original packaging or accessories.
  • Products showing signs of use or wear caused by the customer.
  • Return requests submitted after the applicable return period.

5. How to Request a Return

To request a return, contact Granddials Customer Support with:

  • Your order number
  • Your name and contact number
  • Reason for the return
  • Clear photos or video of the product, where applicable

Our team will review your request and provide the next steps.

6. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using an appropriate available payment method.

For Cash on Delivery (COD) orders, customers may be required to provide valid bank or e-wallet details in their own name for the refund.

Refund processing time may vary depending on the payment method and financial institution.

7. Exchanges

If your product is eligible for an exchange, Granddials may provide a replacement product subject to availability.

If the exact product is unavailable, we may offer an alternative product or refund, as applicable.

8. Shipping Charges

If the return is due to a wrong, defective, damaged, or incomplete product, Granddials will determine the appropriate return-shipping arrangement after reviewing the claim.

9. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to this return policy.

10. Important Notice

Customers should inspect their package and product as soon as possible after delivery.

Any damage, missing item, or incorrect product should be reported within the stated timeframe.

Granddials reserves the right to inspect and verify returned products before approving a return, exchange, or refund.

11. Contact Us

For return, exchange, or refund assistance, please contact Granddials Customer Support through the contact details provided on our website.

We are committed to handling every genuine return and refund request fairly and transparently.